Customer Service Representative

  1. Woodbridge,VA
  2. Jun 21, 2019
  3. Customer Service : General Customer Service
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Summary/Objective The Customer Service Representative manages rental accounts and meets company account management goals and expectations by collecting on current and past due accounts while adhering to company standards, policies, and procedures. This role positively impacts customer growth and revenue through sales activities, account management, and providing total customer satisfaction. The Customer Service Representative accomplishes these in a way that is consistent with the RAC mission statement and core values.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ANOW CUSTOMER SERVICE REPRESENTATIVE will:

Account Management:
1. Review past due accounts and communicate in person and via phone with customers to promote timely payments 2. Maintain accurate records of customer account activity, to include current and past due accounts 3. Collect customer payments on a timely basis and meet collection standards 4. Follow all policies and procedures and adhere to all standards
Customer Service
1. Perform premier customer service in respect to all customers both internal and external to the partnership store 2. Complete customer service calls in a timely manner as assigned 3. Assist and facilitate in the sales process Relationships 1. Work as a cooperative member of the partnership store team and ANOW team in all operational aspects 2. Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process 3. Any other duties assigned by the Sales Manager

Required Education and Experience • Must be at least 19 years of age • High school diploma or GED • 0 – 2 years of customer service experience

Preferences Ideally, a candidate for an ANOW CUSTOMER SERVICE REPRESENTATIVE is: • Friendly, with exceptional communication skills • Dynamic, with an outgoing personality and a desire to learn • Customer service oriented • Seeking a career, not just a job • Sales and collections experience is a plus

Competencies 1. Drive & Tenacity/ Resilience 2. Teamwork & Collaboration
This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.
Last Revised 6/22/17

3. Customer Service

Supervisory Responsibilities This position has no supervisory responsibilities.

Physical Demands The physical demands described here are representative of those that must be met by a coworker to successfully perform the essential functions of this job. While performing the duties of this job, the coworker is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. May be required to lift and/or move (push/pull) heavy items and merchandise. This position is expected to sit and review information on a computer screen for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Expected Hours of Work Must be able to work a full time, (approximately 38 hours) retail schedule with 2 days off per week which requires flexible availability to include days, evenings, weekends and most holidays shifts and/or schedules may change throughout the year as dictated by management and business needs.

WHAT YOU GET WHEN YOU WORK AT RENT-A-CENTER:

•Competitive compensation
•Access to training
•10 days paid vacation after one year of employment
•Paid Sick/Personal Time
•Employee Purchase Plan
•Great benefits, with 401(k)

Call: 301-604-5900 Email: dm24@summitrac.com or

Walk-In: 13985 Jefferson Davis Highway, Woodbridge, VA 22191

12777 Laurel Bowie Road, Bowie, MD 20708

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