Night Auditor

  1. Columbus,OH
  2. Aug 19, 2019
  3. Customer Service : General Customer Service
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To assist our guests efficiently, courteously and professionally in all front office related functions and to maintain the highest standards of guest service and hospitality at all times.

Qualification Standards

Will require good communication and typing and computer skills.  Will need to be organized, flexible and outgoing. Must be able to handle multiple tasking.

Responsibilities

Through knowledge and ability to perform the Guest Service Agent job description and duties.

Balance Guest Service Agent transaction for the given day.  Must correct and/or adjust mispostings or mistakes to allow the transaction to balance.

Balance restaurant and banquet transaction for a given day.  Must correct and/or adjust mispostings or mistakes to allow the transactions to balance.

Fill out and distribute appropriate reports and statements and forward copies to the appropriate members of management and to Commonwealth Hotels.

Should have general knowledge of the systems that effect front office and F&B.

Verify wake up calls on a nightly basis.

Ensure that the express check outs and newspapers are delivered to appropriate guest.

Be able to invoke contingency plans for disasters and/or unusual occurrences.

Notify appropriate management, security and local authorities when unusual or illegal behavior is going on within the hotel.

Key Result Areas

Building Sales

Closes Reservations

Perfect Sells

Closes Walkups

Upselling

Yield Management

Knowing Your Job

Life Safety

PMS

Telephone

Controlling Cost

Time Management

100% Satisfaction

Satisfying Our Guest

GSRS Ratings

Guest Recognition

Knowledge of Hotel

Knowledge of Area

Eye Contact

Efficiency

Handle Guest Complaints

Meet/Exceed Guest Expectations

Telephone Etiquette

People Skills

Having a Winning Attitude

Positive Attitude

Professionalism

Sense of Urgency

Conscientious

Caring 

Team Player

Flexibility

Attendance

Appearance

Punctuality

Friendly towards Guest/Associates

 

Supportive

Keep up-to-date all current information regarding your department, as well as other departments.

Attend all Department and General Meetings

Know all emergency and safety procedures for the hotel.

Never give out any guest nor associate information.

Maintain the cleanliness of the front desk area, as well as, the whole hotel.

Please stop by and apply in person at your location selected location Monday thru Friday,

9am – 6pm and Saturday 9am + 1pm.

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