Operations Manager

  1. Atlanta,GA
  2. Aug 28, 2019
  3. Airline/Airport : General Airline-Airport

Operations Manager

Tracking Code
Job Description

Role Purpose Statement: The incumbent is responsible for managing all aspects of a department''s operations in a Customer Service Center (CSC) to ensure customer expectations are met in regards to productivity, quality and safety. 

Duties and Responsibilities

  • Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
  • Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
  • Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
  • Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
  • Investigate customer quality issues, develop and implement corrective actions
  • Maintain an ongoing, positive and pro-active relationship with all internal and external customers
  • Attend the daily operations briefing
  • Ensure par levels of customer inventory and customer specific goods
  • Provide data for the development of an annual business plan and budgeting for the department
  • Ensure optimal deployment of human, technical and material resources in the department
  • Initiate and control continuous optimization of processes
  • Ensure that the area of responsibility is properly organized, staffed and directed
  • Guide, motivate and develop the subordinate employees within the Human Resources Policy
  • Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
  • Make the company''s values and management principles live in the department(s)
  • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
  • Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
Required Skills
  • Bachelor''s degree or equivalent experience required
  • In addition, three to five years of directly related experience required in a management role
  • Experience in using and managing Variable Production Systems and schedules
  • Strong presentation, communication, training and interpersonal skills
  • Proven success in improving work processes and leading change in a complex, fast environment
  • Excellent analytical and conceptual skills
  • Demonstrable record of understanding and meeting customer expectations
  • Proven track record of understanding the drivers of product and labor cost variances
  • Good knowledge of Microsoft Office and Windows-based computer application
Required Experience

Transportation Experience is needed

Job Location
Atlanta, Georgia, United States
Position Type

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