JOB DETAILS:
HELPDESK SUPPORT REPRESENTATIVE- $12.45/hour
The Helpdesk Support Representative performs the following job duties:
- Take incoming calls from internal customers regarding technical issues.
- Must ask probing questions to determine the root cause of the issue and locate and follow approved trouble shooting procedures to resolve the problem.
- Helpdesk Support Representatives are required to record calls in the HDFS (Helpdesk Field Service) system for tracking and monitoring of case status and resolution.
This is a seven day operation and the position requires the individual to be flexible to do shift work, weekends and ...
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