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Customer Service Jobs

Customer Service Jobs

The customer service field exists to help companies focus on current and potential customer needs. Customer service jobs can be based within large corporations, call centers and department stores. The focal point for jobs in customer service is to be a first point of response between a customer and the company or service. Customer service work is usually done through a variety of methods, including in-person in the case of a store or service center, or over the phone, fax, e-mail or U.S. mail if the position is within a call center or business.

Customer service representative jobs are the main positions available within this industry. Generally, a high school diploma is enough to gain entry-level work, but a college degree in a broad subject like business or communications is preferable. Depending on the industry, there is usually on-the-job training. The most important skills are proper customer communications, including good people skills, typing and reporting, as well as background knowledge on whatever the product or service may be.

Customer service rep jobs can be very broad. In the most basic positions, the representative may assist the customer with pre-planned answers to frequently asked questions. However, in industries like insurance, the representatives are required to know the product in detail, and may require additional training or even state regulated licensure.

In 2006, customer service was one of the biggest employment industries, with some 2.2 million people holding positions nationwide. According to the Bureau of Labor Statistics, this industry is expected to grow by 25 percent in the next ten years, and will be found in all types of businesses.

Search for general customer service jobs or specific job types at EmploymentGuide.com today!

Newest Jobs in Customer Service

Title Company Location

Retail Sales Representative

You know how to communicate with customers to find out what they need—and what solutions...

Verizon Wireless

El Dorado, AR 71731

Retail Sales Representative

You know how to communicate with customers to find out what they need—and what solutions...

Verizon Wireless

Seneca, SC 29672

Retail Sales Representative

You know how to communicate with customers to find out what they need—and what solutions...

Verizon Wireless

Easley, SC 29640

Retail Sales Representative

You know how to communicate with customers to find out what they need—and what solutions...

Verizon Wireless

Anderson, SC 29621

Retail Customer Service Repesentative

Join us as we create the world-class customer experience that sets us apart. Enhance lives with...

Verizon Wireless

Boca Raton, FL 33427

Solutions Manager

You know how to communicate with customers to find out what they need—and what solutions...

Verizon Wireless

San Antonio, TX 78230

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