Telephone Operator Jobs

Telephone operator jobs give assistance to customers when they need to place phone calls at a variety of establishments. Specific duties may vary based on employer, but most workers also handle clerical duties such as relaying messages, greeting visitors, and supplying information when necessary. Working in offices with various shifts available to work, a telephone operator begins with an entry level position with an odd schedule but opportunities to gain a better shift will present themselves later.

A high school diploma is an appropriate amount of education for telephone operator employment since the majority of training is given by supervisors, managers, or more experienced workers while on the job. Employers tend to hire workers with good communication skills, exceptional customer service skills, and a good technical aptitude. Opportunities for advancement exist for workers that exceed on the job expectations including managerial or supervisory positions, customer service representatives, and dispatchers.

In 2006, there were around 210,000 telephone operator jobs employed with these occupations centered in telecommunications. According to data from the Bureau of Labor Statistics, there is a less than favorable projected employment outlook for the 2006 to 2016 decade. Improvements to communication practices will allow for newer technology to be introduced which will effect the employment of telephone operator jobs. This, along with efforts to outsource employees, and consolidating jobs to fewer locations will contribute to a lower employment rate. Despite the deplorable employment outlook for jobs there will be good opportunities for prospective job seekers. 

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