Customer Service

  1. Ostrander,OH
  2. May 07, 2018
  3. Customer Service : Customer Service Representative
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5200 Rings Rd., 43017

HKT Teleservices is hiring for Inbound Customer Service jobs in Dublin,OH

Customer Service

First & Second shifts

Dublin, OH

At HKT we are passionate about service, and we are looking for like-minded individuals to join our growing team. The customer advocate will work in a fun, creative environment where delighting, engaging and inspiring the customer is the focus of every interaction. The advocate will take customer telephone calls to answer customer inquiries or resolve issues. The advocate must demonstrate the ability to learn quickly and apply new methods of resolution so that a difference can be made for the customers. 

Shift Availability:

  • Must be available to work a full-time schedule that would fall between the hours of 8:00 AM - 10:00 PM
  • Scheduled work days will fall between Monday - Saturday
  • $12.75/hour + $0.75 shift differential for hours worked after 6:00 PM and on Saturday

Incentives:

  • Competitive compensation
  • Career development and advancement opportunities
  • Business-casual attire throughout the week
  • Friendly, open and team oriented work atmosphere
  • Excellent benefits including generous medical, vision, dental and life & disability insurance

Interested in joining out TEAM click on the Apply Now button to start the application process or to attach your resume

OR

Call for further information: 614-300-6806

 

OPEN INTERVIEWS

Monday - Friday 8am - 4pm

5200 Rings Rd., Dublin, OH  43017 (5 blocks N of Tuttle Mall)

Essential Functions and Responsibilities:

  • Answers customer questions regarding their orders, eligibility requirements, balance inquiry and payment methods
  • Resolves customer issues relating to cancellations, returns and defective merchandise
  • Communicates and works directly with customers in a professional manner to answer all questions and resolve all issues
  • Leverages multiple sources of information to stay current on policies and procedures and all program requirements
  • Represents the business directly to the customer and must have a complete understanding of the products being offered and the ability to showcase the benefits and any specialized features to finalize or influence any potential business transaction
  • Anticipates next steps. Ensures an excellent experience after the call by setting expectations the customer may not have thought about

Required Qualifications:

  • Bi-lingual (English & Spanish)
  • High school diploma or equivalent 
  • Must be a strong team player
  • Engaging and energetic personality
  • Excellent interpersonal skills; ability to connect and empathize with different customer types
  • Strong organizational and listening skills
  • Ability to work and make decisions with minimal supervision
  • High degree of drive and determination for results
  • Creative problem solvers
  • Professional verbal and written communication skills
  • Have a flexible schedule, including the ability to work nights, weekends and holidays
  • Able to adapt and grow in a changing, fast-paced work environment
  • 1 year customer service experience

About HKT Teleservices:

HKT Teleservices is a world-class global contact centers and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by state-of-the-art technologies, world-class management practices and operational processes, contacts customers in languages that make up over half the world’s population.

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