Customer Service Airbnb Specialists

  1. Westerville,OH
  2. Feb 06, 2018
  3. Customer Service : Customer Service Representative
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5200 Rings Rd. - Dublin, Ohio, 43017

HKT Teleservices is hiring for Airbnb Specialists in Dublin,OH

 

Customer Service Airbnb Specialists

First & Second shifts

Dublin, OH

 

HKT Teleservices is looking for enthusiastic candidates with a passion for customer service to represent Airbnb! As an Airbnb Specialist, you will be helping Airbnb members resolve issues and create incredible memories around the globe. If you like creative problem-solving and making a difference through world-class customer service, this job is for you!

Airbnb connects people with unique travel experiences in more than 65,000 cities and 191 countries worldwide. This is your opportunity to help create a world that inspires human connection and grow a community where the members can Belong Anywhere!

YOU​ ​LOVE...

  • To travel!
  • Experience unique locations and properties around the globe
  • Conversations with strangers
  • New experiences
  • Learning new things and finding creative ways to solve problems
  • Fast-paced work environments (in fact you thrive in them)

Interested in joining out TEAM click on the Apply Now button to start the application process or to attach your resume

OR

Call for further information: 614-300-6806

 

OPEN INTERVIEWS

Monday - Friday 8am - 4pm

5200 Rings Rd., Dublin, OH  43017 (5 blocks N of Tuttle Mall)

  YOU​ ​WILL...

  • Respond professionally to inbound phone calls and emails, including urgent situations
  • Provide friendly and efficient service to the worldwide Airbnb community
  • Resolve customer challenges by identifying and escalating issues
  • Compose thoughtful and accurate messages to customer emails
  • Research information and troubleshoot problems
  • Mediate between users with friendliness, tact, and fairness
  • Be skilled at multitasking
  • Proactively and independently work to meet targets and goals
  • Work in a fast paced, high volume, and changing environment
  • Strive to gain new knowledge about product and service changes

  YOU​ ​HAVE...

  • A high school diploma or GED equivalent
  • People experience (Minimum 1-year customer service experience preferred)
  • Great typing skills (at least 30 words per minute preferred)
  • Amazing phone presence (people can literally hear you smiling)
  • Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as needed. Shifts may include evening or early morning hours.
  • Patience, empathy, and the ability to work under pressure and adapt to adverse situations
  • Strong communication, listening,​ and interpersonal skills, both written and verbal
  • Ability to work under pressure and adapt quickly to adverse situations
  • Strong problem-solving skills
  • Technical aptitude and the ability to quickly learn new technology
  • Experience as an Airbnb user preferred
  • Minimum of two professional references
  • You’re motivated by results and self-improvement

 Work Conditions & Extras

  • $600 Travel Voucher from Airbnb
  • Fun & Creative Environment
  • Employee discounts
  • Benefits (Medical, Dental, Vision, etc.)

About HKT Teleservices:

HKT Teleservices is a world-class global contact centers and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by state-of-the-art technologies, world-class management practices and operational processes, contacts customers in languages that make up over half the world’s population.

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