Account Manager

  1. Phoenix,AZ
  2. Mar 08, 2018
  3. Customer Service : General Customer Service

Cox Communications is hiring for a Account Manager job in Phoenix,AZ


Essential functions of the role include sales, account management, coordination, administration, and self-development.   Primary responsibilities within these functions include:

•Develops strategies to sell sophisticated telecom solutions to government clients in a regulated environment.  Solutions involve complex voice, data, video and other assigned products.  

•Develops and maintains long range account management plans for successful penetration of existing and prospective government accounts.  

•Identifies new prospects and sales opportunities using multiple sources of sales leads.  Collects information about prospects’ businesses and their needs, and meets with customers to assess needs and identify potential applications.   

•Builds an effective consultative relationship with customers during the sales process.  

•Provides responses for government RFI’s and RFP’s for government contracts.   

•Collaborates with Sales Engineers and/or Sales Support Team to determine appropriate solutions for very large/complex customers; assesses ROI of solutions.  Develops proposals and multi-media sales presentations.  

•Makes face-to-face sales presentations to customer decision makers.  Uses solution selling techniques to leverage the position of Cox and to educate and influence customers.  

•Negotiates pricing and products with new customers. Verifies that service pricing reflects pricing structures set at the corporate level.  

•Collaborates with Community Relations to creates and participate in opportunities to serve as a public representative and image builder of Cox in the local/county/federal communities in order to network and develop and maintain Cox’s presence; e.g. promotes and/or attends non-profit events, serves as a member of the Chamber of Commerce and other local councils.  

•Within assigned accounts, tracks and anticipates upcoming contracts slated for expiration and proactively monitors government funding opportunities to expand or renew the base (including grants, loans and special programs) and develops and implements a renewal plan.   

•Coordinates with local Cox Government Affairs, Cox Media, Community Relations, Corporate Government Sales, and appropriate purchasing programs to maximize sales of Cox products and services.  

•Collaborates with Sales Manager and Director of Sales to develop forecasts, resolve issues, and identify opportunities to pursue.  

•Documents all-government related activities.  

•Prepares and manages forecasts, win/loss metrics and sales pipeline reporting for accounts, and provides updates as required by management.  

•Works with Order Entry Specialist to set up orders for installation. Works with Sales Engineer and/or Sales Support Team to address any issues regarding installation or service for the customer.  

•Prepares regular expense, sales forecasts, and sales activity reports using software designed for that purpose.  

•Keeps customer database (Optix/BID) up to date by recording all activities, transactions, and communications with customers.  

•Attends job-related training to increase knowledge of Cox and competitor telephony, data, wireless, and video services and offerings, customer premise equipment, networking, consultation, negotiation, and sales skills; attends strategic and/or development meetings with Sales management.


•2 or more years of experience required in related field  (business-to-business consultative outside sales experience) •Valid driver’s license, good driving record, reliable transportation•Requires 6 months work experience using Windows-based PCs, Microsoft Office•Excellent skill in assignment management, building relationships, becoming a business advisor,business sales skills, expand and advance sales opportunities, formal presentation skills, functional competence, high impact communication, continuous learning, PC skills, produces results, and sales dispositoin, in order to work effectively with teams throughout organization.
•BS/BA degree in related discipline strongly desired  •5 years successful business-to-business outside sales experience with quotas•3 years successful communications sales experience•3 years government sales experience 

Click the "Apply Now" button to complete an online application now!

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces.

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