Pharmacist

  1. Somerset,NJ
  2. Dec 07, 2017
  3. Healthcare : Pharmacists
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Pharmacist-Medical Information Representative Part-Time Project Based

Job Number: 17001470 A provider and patient-centered focused individual with superior clinical knowledge and customer service skills to act as the Program Lead and back up for the Pharmacist Supervisor for the Medical Information Team. The Pharmacist (Medical Information Representative) Part-Time Project Based will exhibit expertise in disease state and medication information in correspondence to customer questions and escalations from other staff members.  The role requires proficiency in Medical Writing and the ability to skillfully navigate questions from prescribers submitted by field based s.  The variety of subjects handled is extensive and includes product information, patient education, product quality complaints, drug inquiry and adverse experiences, etc, The dissemination of information will be communicated via telephone, e-mail, written communication, and video conferencing. The Pharmacist will also need to utilize excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with customers, both internal and external, establish and maintain customer relationships, while responding to customers’ inquiries. Responsibilities:

  • Program Lead and back up to Supervisor
  • Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses
  • Provide world-class customer service and immediate resolution to inquiries at the point of customer contact
  • Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service.
  • Evaluate and escalate calls as appropriate
  • Support Standard Letter Response creation with approved content
  • Comply with all industry regulations including adverse event and product quality processes
  • Manage all assigned project work in a timely manner
  • Maintain up-to-date knowledge of product, medical, disease and industry information
  • Obtain pertinent customer information and record customer interactions in appropriate systems
  • Communicate customer calls, issues, trends, programs and solutions
  • Handle calls and after hours support as needed/scheduled

Qualifications:

  • Pharmacist from an accredited School of Pharmacy
  • Possess an active Pharmacist license in good standing with the New Jersey State Board of Pharmacy
  • Prior training or educator experience in Medical Information is preferred
  • Experience providing medical information and customer service to healthcare professionals over the phone is strongly preferred
  • Demonstrated competency using information technology, PCs and databases
  • Proficiency using MS Office
  • Excellent verbal, telephone communication and written skills required
  • Ability to multitask

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, click the "Apply Now" button to complete an online application now! Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking

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