Customer Service Representative

  1. Lexington,KY
  2. Dec 07, 2017
  3. Customer Service : Customer Service Representative

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. As a W ireless Customer Service Support Agent working in a call center environment, you will be working with one of the nation’s largest wireless providers by supporting customer’s with their wireless accounts and devices to enhance each customer’s experience. Your responsibilities will include, but are not limited to the following:

  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to work with customers to resolve billing inquiries.
  • Provide troubleshooting assistance to customers with technical issues on their wireless device.
  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
  • Maintain a high level of world class customer service/professionalism to a wide range of customers.
  • Recommend products that best suit the customer’s wireless requirement.
  • Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.

Qualifications Successful candidate for this position will have:

  • Six months experience in providing customer service either via phone or in person
  • Maintain a positive environment, working with co-workers and customers within a diverse culture.
  • Excellent telephone manner and listening skills.
  • The ability to relate to customers in a professional and courteous manner.
  • The ability to work in a team environment.
  • The ability to work under pressure.
  • The ability to sit for long periods of time.
  • Excellent attention to detail and multi-tasking ability.
  • Self-motivation to work under his/her own initiative.
  • Must pass drug test and state, federal and criminal background check
  • Must have High School diploma or general education degree (GED).
  • Must be at least 18 years of age or older

Conduent offers benefits to their employees

  • Full Time Hours
  • Medical, Dental, Vision, Short & Long Term Disability, Life Insurance & 401k plans
  • Educational assistance up to $4k annually
  • Paid Time Off
  • Employee Referral plans! Invite your friends and family to apply.
  • Fun working environment!
  • Great pay plan plus additional monetary incentives!
  • Upcoming virtual work opportunity
  • Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!

Click the "Apply Now" button to complete an online application now! Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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