Tier 1 Tech Support Representative

  1. Bakersfield,CA
  2. Oct 08, 2017
  3. Computers/IT : PC Support
APPLY

Tier 1 Tech Support Representative Job Number: 16032280   Do you have the ability to figure out how technology works and can you multitask across systems and applications? Do you have a passion to analyze and resolve a variety of technical issues, are you interested in supporting the world’s largest manufacturer of smart phones, tablet, MP3 players and other devices? If you said yes and want to be the friendly voice to our customers this is the job for you! Job Summary

Customer Service (Tier I Technical) Support Advisor you will be supporting our customers as a first point of contact and will be providing solutions to their technical issues. We will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs.  In this role you will not only be there to help customers with their technical issues, but also provide them with incredible customer service. You will need to have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned.   Requirements

  • Technical aptitude and enjoy troubleshooting technology
  • Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)
  • Customer focus
  • Discipline to work remotely and follow a set schedule
  • Flexibility to work weekends, holidays and have the ability to flex up or down based on business needs
  • Ability to manage multiple applications at one time
  • Understand the concepts  of navigation, search engines, downloading music, and other web based applications
  • Smartphone, tablet, operating systems, PC or Mac experience
  • Ability to attend approximately five to six weeks of required online/virtual training on a fixed schedule that may include nights or weekends
  • Successful completion of initial training
  • Ability to meet minimum typing speed of 25 WPM while talking to customers
  • Successful completion of pre-employment assessments, criminal background check and drug screen

What Does Conduent Offer You?

  • Full time employment
  • Benefits
  • Opportunities for growth & development
  • Competitive wages and opportunities for bonus
  • Paid Time Off
  • Employee Discounts
  • And MORE!

We will rely on you to listen to our customers and remind them that behind our great products are amazing people!   Click the "Apply Now" button to complete an online application now! Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking

Other opportunities by this employer

Other opportunities in this area