Call Center Representative

  1. Columbus,OH
  2. Sep 23, 2017
  3. Customer Service : Customer Service Representative
APPLY

6600 Alum Creek Drive - Groveport, Ohio, 43125

Seasonal openings at our Groveport, OH Distribution and Call Centers

Make Work an Adventure

                                      Join our Team

                  OPEN INTERVIEWS:

8:00 am — 5:00 pm, Monday through Friday

 

Benefits include:

  • Additional $2.00/hour Peak Pay from November 19th - December 30, 2017
  • Incentives and bonuses
  • Climate-controlled work environment
  • COTA busline accessible
  • 50% discount on Eddie Bauer merchandise

The Customer Service Representative is responsible for resolving customer complaints, inquiries or requests using appropriate resources.  This individual is responsible for using analytical ability and judgment in evaluating customer accounts in order to resolve all issues to the satisfaction of the customer.  This individual may also perform sales or support functions when necessary to meet the objectives of the call center.

Core Accountabilities:

  • Resolve customer complaints, inquiries or request. This may include handling difficult situations and irate customers
  • Perform sales or support functions as necessary to provide individualized customer service of a high-standard professional level
  • Adjust customer accounts to accurately reflect the decisions made to resolve customer inquiries in accordance with department procedures
  • Perform data entry functions
  • Review and update all provided reference materials to maintain comprehensive understanding of policies and procedures
  • Identify and communicate to management significant trends in customer inquiries
  • Perform additional duties as assigned**

Knowledge, Skills, and Abilities:

  • Strong customer satisfaction skills including written communication skills
  • Good reading comprehension and problem solving skills
  • Efficient keyboarding/data entry skills
  • Ability to multi task and change focus frequently
  • Ability to handle diverse people
  • Commitment to delivering service that exceeds our customer’s expectations
  • Excellent attendance and punctuality
  • Ability to maintain professionalism

Interested candidates please click on the APPLY NOW button to start your application or to attach your resume.

Apply and Interview In Person at: 6600 Alum Creek Drive, Groveport, Ohio 43125

OR

Call for further details:   844-203-1591     

About Eddie Bauer Service Center:

We provide outstanding service to our customers through our 2.1 million square foot distribution and call center right here in Ohio. We’re proud of our service center and even more proud of the associates who work with us there.

Our environment is stimulating and dynamic, yet casual and collaborative. The kind of professional who thrives in this environment has a passion for Eddie Bauer and is driven by the desire to inspire our customers. They are innovative and collaborative. They live by the guide ethos – to work together to create success. As an esteemed brand with a century-long heritage in the outdoor world, we are collectively dedicated to helping our customers live their adventures

As a company that has been around for nearly 100 years, we know that the word “Adventure” has evolved both in how it’s defined and also in how people seek it out. Whether your idea of an adventure involves jumping out of a helicopter, or lending a helping hand in your community, Eddie Bauer is here to facilitate it. Join Eddie Bauer: Make Work an Adventure.

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