1. Grove City,OH
  2. Aug 31, 2017
  3. Customer Service : General Customer Service

Manheim is hiring for a Clerk job in Grove City,OH

Job Scope

Record and verify information, process documents and provide customer service and auctioneer support during and after sales of vehicles up for auction.Position may function in either lower or upper block position as outlined in the following section.

Key responsibilities

  • Verify invoices for accuracy, appropriate bid amount, correct buyer information, ect.
  • Resolve sale price discrepancies or refer to supervisor where appropriate
  • Offer post-sale inspection (PSI) service to buyer and coordinate initiation of PSI process
  • Process "IF" sales
  • Obtain required signatures and distribute documentation for sold vehicles
  • Record lane and Simulcast bid amounts and enter customer related data in computer system
  • Provide assistance to auctioneer with monitor operation, information verification and bid review
  • Process bills of sale as required
  • Notify supervisor of customer or system issues in support of efficient resolution and continuation of sale
  • Observe all applicable safety and health procedures
  • Perform other duties as assigned by supervisor
  • Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights
  • Work with auctioneer to verify system information accurately represents vehicle
  • Verify vehicle run order to ensure appropriate vehicle is being keyed and sold
  • Operate monitor, work with auctioneer to review Simulcast bids
  • Provide arbitration and other vehicle announcements to support auctioneer
  • Pick up and distribute bills of sale to the front office, when needed
  • Notify manager or supervisor of customer issues or concerns or systems issues to ensure speedy resolution and continuation of the sale
  • Visibly demonstrate safety commitment by following all safety and health procedures


Education & Specialized Knowledge

  • High School Diploma or equivalent required
  • Effective communication skills required
  • Problem-solving and organizational skills
  • Ability to remain focused and composed during fast-paced sale-day activities
  • Regularly required to stand, walk, reach, talk and hear
  • 6 months - 1 year of clerical, office, and/or customer service work experience preferred
  • Including ten-key and computer data entry

Click the "Apply Now" button to complete an online application now!

About Cox Automotive

Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group.

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