- Grove City,OH
- Aug 31, 2017
- Manufacturing : Management
Manheim is hiring for a Supervisor job in Grove City,OH
This position is responsible for the facilitation of the after sale inspection for vehicles with a pending arbitration claim and the timely and successful resolution of arbitration claims between buyer and seller in accordance with Auction policies.
- Maintain a thorough working knowledge of national and local auction policies.
- Prior to accepting a complaint into arbitration, verify that it meets Manheim's National Arbitration Policies as well as local guidelines in terms of both time and substance. Additionally ensure the complaint falls within any special Fleet or Factory account guidelines as applicable.
- Mediate dispute and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and in an effort to keep vehicles sold.
- Receive all arbitration claims regardless of selling channel (In-lane, Simulcast, OVE) and input all claims into the appropriate computer record.
- Research and negotiate all valid arbitration claims in their entirety to successful completion.
- Inform buyers and sellers on the process, cost and timing for completion of the claims process
- Notify all parties (buyer and seller) immediately of a qualified pending arbitration claims. In the event a claim may not be resolved in a timely manner then the buyer and seller must be contacted daily until resolution is complete.
- Have vehicles inspected to determine validity of claimed damage/or repairs, if any and authorize second opinion if necessary.
- Interface with all departments involved in the complaint including the fact finding and investigative phases.
- Input notes in the F-5 notes in the AS400 regarding who the contact was made with and what was discussed for the particular complaint as well as any other pertinent information.
- Resolve after-sale problems, such as issues with title, mileage, frame damage, etc.
- Monitor and maintain accurate files for each arbitration case and interact with Auction sales personnel regarding information on vehicle sales.
- Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
- Perform a follow-up investigation on arbitration issues and make recommendations to general management.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
- Depending on auction size, may make all financial decisions on arbitration issues.
- Maintain and develop arbitration staff and their professional and technical knowledge by recruiting, selecting, orienting, and training employees.
- Counsel and discipline employees as necessary. Plan, monitor, and evaluate job performance, and conduct performance appraisals.
- Supervise, schedule and manage arbitration staff. Direct the work by determining work procedures, expediting the workflow, assigning duties and examining work for accuracy and conformance to policies and procedures.
- Perform other duties as assigned by manager.
- High School Diploma or equivalent required. Bachelor's degree preferred.
- ASE certification, estimating preferred.
- Minimum of 3 to 5 years of automotive, mechanical or body shop experience with complaint recording and resolution preferred.
- Valid Driver's License and safe driving record required.
- Strong verbal and written communication skills required.
- Effective report writing and composition skills preferred.
- Competent supervisory and organizational skills required.
- Working knowledge of federal and state laws regarding arbitration of vehicles.
- Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, squat, and climb.
- Ability to lift 1-20 pounds.
- Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
Moderate noise level. Occasional exposure to outdoor weather.
The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
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About Cox Automotive
Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group.