Client Solutions Executive

  1. Grove City,OH
  2. Aug 31, 2017
  3. Sales : Sales Manager
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Manheim is hiring for a Client Solutions Executive job in Grove City,OH

The Client Solutions Executive - Manage

CSE-MANAGE is responsible for managing assigned dealer customer relationships for Manheim with the goal of retaining and growing those customers by providing a personalized auction experience and promoting the “One Manheim” philosophy regardless of sales channel or physical location.  CSE - MANAGE’s will educate customers on the products, services, and channels provided by Manheim and actively seek opportunities to grow the relationship by recommending solutions that will meet the dealer’s business needs.  The CSE -MANAGE is responsible for helping ensure that we deliver a personalized, low-effort, and positive auction experience for our dealer customers.  While the CSE - MANAGE’s focus will be on his/her assigned dealer customers, they will also work closely with the Dealer Services team to help ensure all dealer customers are supported on sale day.This job will include proactively collaborating with field sales teams, other Manheim companies, customers, and internal auction departments in order to ensure that customer expectations are met or exceeded and to proactively identify opportunities for account growth.This role is expected to service accounts and build relationships at dealer locations up to three days a week.

Key Responsibilities 

  • Actively service assigned customer accounts selling new or incremental services.
  • Develops and executes on a plan to grow revenue of assigned accounts.
  • Deliver superior customer service experience in order to achieve account retention and revenue growth.
  • Knows the competition and how to upsell against it.
  • Act as the primary point of contact for assigned dealer accounts for providing assistance, resolving issues and facilitating sale day requirements
  • Help obtain growth targets through active management of the relationship for assigned dealer customers
  • Help obtain growth targets through active management of the relationship for assigned dealer customers
  • Seek to improve customer experience and productivity by collecting, analyzing, identifying, and presenting information
  • Review customer’s key performance indicators and recommends solutions for improving conversion rate
  • Develop and strengthen relationships with dealers over the phone, online, and in person (at the auction or customer site)
  • Ensure that the data in CRM system (Saleforce.com) accurately reflects account activity and sales opportunities
  • Utilize Salesforce.com for reporting, lead input, market-wide collaboration, and customer performance reviews
  • Sell and train on Manheim products and services.
  • Provide technical assistance and product information to our customers
  • Perform lead generation (Next Gear, notification of newly registered dealers to sales, etc.)
  • Advise dealers on value-added services based on their individual needs (CR, Deal Shield, PSI, Recon, Transportation)
  • Review dealer lanes to ensure dealers are placed based on market guidelines (ie. sales percentage)
  • Plan, execute, and follow up on opportunities for growth
  • Rep cars and monitors lanes on sale day (unit order/dry lanes) as needed
  • Proactively educate assigned customers, as well as other dealers on products, services, and available channels
  • Work directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved.
  • Make welcome calls to newly-registered dealers
  • Reserve numbers for dealers and set the lanes
  • Register “no sales” in the next sale
  • Manage transportation requests
  • Request and follow up on Recon work, CRs, and PSI
  • Update floors and announcements
  • Work “IF” bids
  • Provide pre-sale and end of sale reports
  • Champion all sale day preparations (pre/post activities) related to in‐lane and online sales. Works with lane and department leads (recon, vehicle check in, lot operations), field sales team, and other coordinators to ensure each vehicle is properly prepared for sale day, crosses the auction block on sale day and or is posted on OVE.
  • Investigate, troubleshoots, and resolves customer problems and issues; serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service.
  • Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim.
  • Function as a solid team player and work closely with teammates, field sales, and customer care to create a superior customer experience.
  • Work with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels
  • Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management


Qualifications

Education & Specialized Knowledge:

  • High school diploma or equivalent required
  • Bachelor’s degree preferred
  • Working knowledge of sales and marketing techniques and best practices
  • Skills in communication, customer service, and relationship building

Experience:

  • Minimum of 2 years outside sales and service
  • Automotive, auction, wholesale internet sales / service experience preferred
  • Experience in selling and servicing account list
  • Proven track record of growing accounts from existing base


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About Cox Automotive

Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group.

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