Branch Member Associate- Suffolk

  1. Suffolk,VA
  2. Aug 31, 2017
  3. Insurance : General Insurance


The Road to Success Starts Here!

AAA Tidewater is seeking a career-minded individual for our Branch Member Associate opportunity in Suffolk. The chosen candidate will be responsible for assisting members with their travel needs and providing knowledge of AAA products.

Position Requirements:

  • Assists members with Auto Travel requests; offers club services
  • Verifies key information with member and utilizes established procedures to record information necessary to fulfill service
  • Determines member's information/service needs; explains products and services available to meet those needs
  • Processes requests for travel routings, hotel reservations, and other auto travel services
  • Qualifies the needs of members by asking appropriate questions and cross-sells travel related products and services (e.g. hotel, rental car); complies with established accounting procedures in handling such sales
  • Must have knowledge of U.S. Geography to be able to counsel members on Triptik routings, points of interest, construction areas, road conditions, mileage, driving times, toll information, etc.

  • Recommends direct and alternate routes based on member's preferences, and provides local area directions
  • Assisting members with the highest level of customer service
  • Must be able to promote and sell land packages, travel money products, gift cards, and AAA Visa Card
  • Logs, prepares, marks, binds and personalizes Triptik requests
  • Maintains, orders, and files all Triptik materials, and other travel related information
  • Fulfills requests for maps, TourBooks, CampBooks, and other materials. On requests for materials, explains what members will receive and when/how they will get them
  • Must be certified in Disney College of Knowledge, Universal, Marriott, and Hyatt by the first year of employment
  • Responds to a wide variety of questions members ask (often unrelated to auto travel); handles frequent referrals from other departments; conducts research using multiple sources to determine answers
  • Participates in the resolution of member complaints related to auto travel
  • Receives and unloads travel material shipments as needed

• Sells and completes IDP's

  • Sells and takes passport photos
  • Ensures supplies are adequately stocked as needed
  • Completes detour and construction sheets as required
  • Completes membership report as required
  • Knowledge of all AAA business lines and related Auto Travel inventories
  • Performs other duties as assigned


Who We Are / What We Do

The Club is more than roadside assistance. We are there for our members when they need a vacation, insurance, car buying assistance, maps and TourBook® guides, skilled auto repair and maintenance, highway safety tips and so much more. Our 106 year legacy of service means hundreds of career opportunities for you.

  • Over 8 million members
  • More than 9,000 employees
  • Over 110 locations

The Best for Now and the Future
As an Auto Club employee, you will be part of a world-class team. Depending on the position, employee benefits may include:

  • Paid vacation
  • Medical, dental and vision benefits plans and life insurance
  • Paid holidays
  • Employee Development and Training
  • Excellent advancement opportunities
  • Flexible Spending Account
  • Employee Assistance Program
  • 401(k) eligibility and matching
  • Pension plan
  • Employee credit union
  • Insurance premium reduction and travel discounts

Equal Opportunity Employer


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