Branch Manager - Jamestown, NY - Full Time

  1. Jamestown,NY
  2. Sep 01, 2017
  3. Insurance : General Insurance

1208_272323 AAA is a strong and vibrant member service organization, providing automotive, travel, insurance and financial products and services to millions of members for more than 100 years. AAA's reputation and stability, along with new and exciting innovations, attract dedicated individuals with the talent, drive, technical and customer service skills needed to grow and expand our membership.

We currently have a Full-Time (37.5 hrs/wk) Branch Manager job opportunity based between the Jamestown NY, Lockport NY, and Bradford PA branches for an individual who understands the meaning of Providing Legendary Customer Service and is committed to Creating Members for Life! Hours vary in regards to individual branch hours of operation.

  • Oversees daily activities of assigned branches to provide the highest quality of customer service to customers and members; investigates complaints, identifies potential problems and takes corrective action
  • Accountable for effective, efficient budgeting and planning for assigned branches; controls costs; meets quarterly performance expectations in the areas of sales, employee productivity and member satisfaction
  • Performs all necessary managerial functions to effectively and efficiently manage assigned personnel:
    • Provides guidance, training, leadership and coaching
    • Interprets policies and procedures and communicates changes
    • Maintains a qualified staff
    • Determines standards of performance as a basis to review progress
    • Fosters a cooperative and harmonious working climate conductive to maximizing employee morale and productivity
  • Prepares and submits clear, concise, timely and accurate reports as assigned
  • Maintains service level audit of 95% satisfaction
  • Must be willing to work in excess of 40 hours per week and on some Saturdays
  • Must be committed to visiting branch sites within the division and attend administrative meetings as required
  • Supervises activities of approximately 30 to 50 employees in 3 to 6 branch offices


  • Demonstrated management skills to include 3-5 years experience in full range of managerial responsibilities; preferable in AAA field or related business
  • College-level business education, or equivalent experience to include training courses beyond high-school level
  • Ability to supervise, coach, motivate and develop staff
  • Strong analytical skills; solid oral and written communication skills
  • Required to complete pre-employment assessments, criminal background check, and drug screenings
  • Medical, dental, and vision insurance
  • Paid vacations, holidays, sick days
  • Life insurance & Disability coverage
  • 401(k) plan with employer match
  • Free AAA Plus membership and employee discounts
  • Tuition reimbursement
  • Employee assistance program
  • Career opportunities across multiple business lines and multiple states
"Creating members for life by exceeding our members' expectations through valuable products and legendary service."

AAA is an Equal Opportunity Employer


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