Member Service Specialist IV
- Costa Mesa,CA
- Sep 06, 2017
- Insurance : General Insurance
1208_260763 Teamwork. Integrity. Dedication.
Together, we make a difference.
Teamwork. Integrity. Dedication.
Who is AAA?
As North Americas largest motoring and leisure organization, AAA provides more than 15 million members, across 21 states, with roadside assistance, travel, insurance, financial and automotive related services.
Our brand is synonymous with quality and trust. Our team members are compassionate, helpful, dedicated and driven to providing legendary service to our members.
Make AAA your next career move.
What you'll do
Receiving incoming travel requests through designated Corporate Travel email inboxes and over the phone. High level of interaction with executives and executive secretaries, as well as interact with management staff members and various AAA employees from across the Auto Club Enterprises. Provide travel quotes and recommendations to employees for business travel. Determine service needs and resolve issues immediately. Utilize advanced travel reservation skills including travel counseling, processing reservations, collecting payments, and working with third party vendors to secure reservations and pricing. Demonstrate strong customer service skills in order to handle immediate business travel needs. Provide Legendary Service with all employee interactions and build a positive, memorable relationship with each employee. Achieve individual performance goals by supporting management, providing a high level of accuracy and timeliness, demonstrating initiative, and being dependable to the entire team.
What you'll bring
High School Diploma, general education degree (GED), or equivalent certification required. Two-year college degree or equivalent combination of work and education desired. A minimum of three years of customer service experience required. Must have advanced knowledge of appropriate computer systems to fulfill member travel requests. Previous Auto Club experience in travel industry preferred. Professional communication skills required, both written and verbal. General organizational and time management skills required. Proficiency in Microsoft Office software, including Outlook, Word, and Excel desired. Applicants should possess proven sales and legendary service results with an exceptional ability to offer expert advice.
What's in it for you
- Health Coverage for Medical, Dental and Vision
- Paid Time Off (Vacation, Illness, Holiday and Flex Days)
- Pension, 401(k) Retirement Savings Plan, wellness incentive program
- Life Insurance
- Disability Coverage
- Robust Employee Reward/Discount Program
"Creating members for life by exceeding members' expectations through valuable products and legendary service."
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider qualified applicants with criminal histories for employment pursuant to the Los Angeles Fair Chance Ordinance.