Customer Service Specialist - Wexford, PA - Full Time

  1. Wexford,PA
  2. Sep 06, 2017
  3. Insurance : General Insurance
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1208_267603

AAA is a strong and vibrant member service organization, providing automotive, travel, insurance and financial products and services to millions of members for more than 100 years. AAA's reputation and stability, along with new and exciting innovations, attract dedicated individuals with the talent, drive, technical and customer service skills needed to grow and expand our membership. AAA East Central is an affiliate of the national AAA network with offices across the U.S.


We currently have a Full-Time (37.5 hrs/wk) Branch Specialist job opportunity at the Wexford branch office for an individual who understands the meaning of Providing Legendary Customer Service and is committed to Creating Members for Life! Business hours at this location are Monday-Friday, 9am-7pm, and Saturdays 9am-3pm. Compensation is $11.95 per hour.


Responsibilities:

  • Provides registration services to members while maintaining current knowledge of DMV regulations
  • Prepares TripTik routings, marked maps, tour books, and other travel-related materials
  • Making hotel and car reservations and providing destination information
  • Promotes and sells AAA memberships while identifying cross-selling opportunities and recommending other available items such as special attraction tickets and travel-related merchandise
  • Processing membership and insurance payments
  • Issuing passport photos, International Driving Permits, and processing Travel Money transactions
  • Balancing and reconciling cash drawer
  • Performs notary services in accordance with the National Notary Association and Club procedures

Qualifications

  • High school diploma or GED equivalency
  • Three to five years successful customer service experience working with the public
  • PC literacy, data input skills, and the ability to operate common office equipment
  • Exceptional focus on accuracy and strong attention to detail
  • Familiarity with North America geography, good sense of direction, and map reading abilities
  • Basic cashiering and accounting
  • Ability to work quickly and efficiently and handle multiple tasks in a fast-paced environment
  • May be required to obtain and maintain a valid notary license
  • The selected candidate should be available to work a schedule which varies each week, and will often include Saturday
  • The selected candidate will be required to complete a pre-employment criminal background check and drug screenings

Benefits:

  • Medical, dental, and vision insurance
  • Paid vacations, holidays, sick days
  • Life insurance & Disability coverage
  • 401(k) plan with employer match
  • Free AAA Plus membership and employee discounts
  • Tuition reimbursement
  • Employee assistance program
  • Career opportunities across multiple business lines and multiple states

"Creating members for life by exceeding our members' expectations through valuable products and legendary service."

AAA is an Equal Opportunity Employer

1208_267603

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