Training Advisor (Field Training Specialist) - Veteran's Welcome

  1. Baton Rouge,LA
  2. Sep 07, 2017
  3. Management : Facility Administration/Management
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Overview

Primarily responsible for the delivery and implementation of effective learning systems at existing prototypes and New Restaurant Openings.  They are a key advocate for learning and development by representing the function as an execution and delivery specialist and performance coach/consultant. In addition, they assist with the development of organizational learning systems that support the needs of the business; align with overall Raising Cane's learning goals and help to improve individual and organizational performance.  This position requires 50-75% travel domestically.

Responsibilities

Restaurant Support/ Field-Based

  • Helps establish and maintains an environment conducive to learning and retaining Crewmembers and Managers
  • Facilitates training classes, seminars, and working sessions
  • Implements training and development coursework, programs, and systems
  • Ensures the highest levels of training standards at all Cane's Restaurants
  • Assists with the coaching, training and development of Managers and Crewmembers and the growth and development of Certified Trainers
  • Validate systems and effectiveness of training programs by assessing objectives, compliance, and providing guidance on corrective actions and interventions
  • Supports the organization with certification and follow up on Training Restaurants
  • Ensures proper execution of all MIT training processes and procedures in Training Restaurants
  • Communicates with MIT's through one-on-one follow-ups during Training Restaurant visits
  • Conducts needs assessments and identifies gaps for Training Restaurants
  • Conducts and documents Training Restaurant visits to evaluate operational effectiveness and training requirements
  • Provides leadership role at New Restaurant Openings to include Manager support, Trainer development, and Crewmember training
  • Ensures proper execution of all NRO processes, systems, and standards
  • Assists with the coordination of New Restaurant Opening teams
  • Assists with identifying, recruiting and selecting Certified NRO Trainer
  • Assists with identifying and developing NRO Captains
  • Completes all administrative tasks associated with NRO before, during, and after the opening in a timely fashion

 

Office Support/ Office-Based

 

  • Serves as subject matter expert [SME] for learning system development
  • Actively reviews and provides feedback on all learning systems in development
  • Contributes to the development of learning systems through task forces and project teams
  • Plan, design, implement, and follow-up on all projects as assigned by a supervisor
  • Observation, evaluation and feedback on learning effectiveness
  • Completes expense reports and other administrative duties as needed and in accordance with deadlines
  • Responds to e-mail, phone calls, and voicemails in accordance with How We Do Business policies

 

 
ADDITIONAL REQUIREMENTS:

The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to lead, motivate, and empower the Cane's Crew
  • Ability to align Crew with Cane's culture by balancing seriousness and having fun
  • Takes initiative
  • Excellent interpersonal and communication skills
  • Ability to recognize problems and problem solve
  • Ability to set goals and convert plans into action
  • Exercises good judgment in decision making
  • Open to feedback and to self improvement
  • Holds self accountable for high personal standards of conduct and professionalism
  • Excellent speaking and presentation techniques
  • Strong project management skills
  • Exceptional interpersonal skills, with the ability to effectively interact with team members and stakeholders at all levels of the organization
  • Superior organization and follow-up skills
  • Serves as a role model by demonstrating and up holding Raising Cane's policies and standards

 

 

Qualifications
  • Minimum of High School Diploma or equivalent required, college degree preferred
  • Training certifications desirable
  • Must be 18 years of age or older
  • Minimum 2 years Restaurant operations experience required, quick service or fast casual preferred
  • Previous multi-unit training experience required
  • Minimum two years Training General Manager or equivalent experience required
  • Minimum of one year of New Restaurant Opening experience required
  • Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly
  • 1 to 3 years management experience in the hospitality field required
  • Knowledge of principles and methods for change management, curriculum and training design, teaching and instruction for individuals and adult learners, and measurement of training results
  • Demonstrated understanding of the general principles of Adult Learning Theory
Not ready to apply? Connect with us for general consideration.

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