Supervisor Broker Agent Service - Minnetonka, MN - Veteran's Welcome

  1. Minnetonka,MN
  2. Sep 09, 2017
  3. Healthcare : General Healthcare

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
In this position, you will supervise the daily activities of a team within the sales support site of Broker Support Representatives referred to as the Producer Help Desk (PHD). Responsibilities include, staffing, resource management and allocation, audits, project management, staff development, coaching and training. This position reports to Director of the Producer Help Desk.

Primary Responsibilities:
  • Coordinates, supervises and is accountable for daily / weekly / monthly activities and performance of team members
  • Coordinates work activities with other supervisors, managers, departments, operational sites, etc.
  • Identifies and resolves operations problems using defined processes and process improvement techniques
  • Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT
  • Provides coaching and feedback to team members including formal corrective action and performance improvement plans
  • Conducts quarterly performance reviews and weekly side-by-side monitoring sessions as well as one on one sessions

Required Qualifications:
  • High School Diploma / GED
  • 1 + years of experience in a Sales Support Call Center/Customer Service role
  • Some experience as a Supervisor or Team Lead
  • Experience using Microsoft Word (create and edit correspondence), Excel (create and edit spreadsheets), and PowerPoint (create and edit presentations)
  • Ability to work a flexible schedule between 7:00 am and 8:00 pm CST Monday through Friday with some Saturday's during the busy season
Preferred Qualifications:
  • Bachelor's Degree
  • 1+ years of experience as a Supervisor or Team Lead
  • Previous Healthcare experience
Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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