Customer Service Representative I

  1. Colorado Springs,CO
  2. Sep 09, 2017
  3. Government : Military
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Yardi Systems in Colorado Springs, CO is searching for a full time Customer Service Rep to join their growing office!

The Customer Service Representative is responsible for answering resident inquiries in a timely, honest, and professional manner regarding their utility bills from YES/Yardi. The Customer Service Representative will take ownership, strive for one call resolution, and communicate effectively to provide residents with a positive impression and experience with the company. Will additionally solve problems by researching and trouble-shooting different Windows applications and will be required to exhibit strong time management and organizational skills.

RESPONSIBILITIES:
Handle customer calls efficiently and effectively
Understand policies, systems, and legal compliance and regulations as well as company products and services
Solve customer problems in a timely fashion using sound judgment
Execute customer billing inquiries and account changes accurately and promptly
Demonstrate adaptability and ability to multi-task in a changing environment
Other duties as assigned by the department lead or immediate supervisor 

EDUCATION/QUALIFICATIONS/EXPERIENCE:
Required: 
High school diploma or G.E. D.
Minimum of 1 year of call center experience

Preferred:
Bilingual English/Spanish Skills
10-key Skills

SKILLS/ABILITIES:
Required:
Ability to navigate with ease on PC using Internet.
Strong interpersonal skills: professional, courteous, friendly, warm, empathetic, level-headed and composed
Superior communication skills, particularly verbal
Ability to think like the customer with a passion to deliver top-notch service
Proven ability to handle stressful situations and effectively manage a high volume workload
Willing to work in a call center environment with heavy telephone customer interaction
Proven record of dependability
Working knowledge of Microsoft Windows and Microsoft Office applications
Highly accurate keyboard skills
Excellent analytical and problem resolution skills
Strong quality orientation with attention to detail
Ability to manage multiple tasks accurately
Ability to work a flexible schedule, ranging from 8:00 am - 8pm eastern time
Flexibility and adaptability in a fast- paced, ever changing business environment

Yardi Systems is a successful independent software company with a proven history of growth and market leadership in the multi-billion dollar global commercial real estate industry. We employ talented, motivated and innovative people that are focused on delivering superior solutions to our clients and are passionate about working with other highly skilled professionals in team environments.

If you are seeking an opportunity to join a winning team, work with the latest Microsoft technologies and develop your career, then Yardi Systems is the place for you. We have a pleasant and casual work environment, competitive salaries, and a comprehensive benefits package. Our corporate culture stresses integrity, respect, trust, responsibility, and fun.

EOE Race/Gender/Disability/Vets

Full-time

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