Service Desk Analyst

  1. Kansas City,MO
  2. Sep 09, 2017
  3. Government : Military
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Strategic Data Systems (SDS) is looking for a Service Desk Analyst to join our team. We are known for providing IT and Engineering solutions with multiple opportunities supporting the Department of Defense. 
This is a great opportunity for you to gain more experience working in a DoD environment and acquire more certifications (through our SDS Certification Reimbursement Program) to help get you to the next step in your IT Career!
Service Desk Analyst
Marine Corps Enterprise Network - Bannister Complex (64131)
$41,600 / Full-Time with Benefits
Flexible Start-Date - Immediate Opening
Perks of Joining the SDS Team: 
  • Certification Reimbursement Program
  • (10) Paid Government Holidays
  • Continuing  education certification reimbursement
  • Employer Match 401(k)
  • Access to medical, dental, and vision benefits
  • Access to on-site gym
Job Duties:
  • Serve as the initial point of contact and will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem.
  • Provide technical support of hardware, systems, sub-systems and/or applications.
  • Assist with navigating around application menus, may be required to remote into customer's computer.
  • Troubleshoot network connectivity issues, working with remote employees on a corporate network.
To Qualify:
  • Security+CE or CCNA Security or GSEC or SSCP -* hired candidates will be reimbursed for the cost of the certification exam *
  • 6 Months experience working in an IT support role
  • Flexible in scheduling, and be able to perform under pressure in a dynamic environment.

Strategic Data Systems is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, sex, national origin, age, disability or any other protected status in accordance with all applicable federal, state and local laws

Full-time

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