Bilingual Customer Service Representative

  1. Lansing,MI
  2. Sep 09, 2017
  3. Government : Military
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Launch your career with TWO MEN AND A TRUCK® as a Customer Service Representative and discover the opportunities for growth! At TWO MEN AND A TRUCK® your opportunities for growth are endless.
 
The Customer Service Representative (CSR) is responsible for growing sales by partnering with franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers through in-depth knowledge of company products and services. 
 
 

Benefits: 

  • $13 per hour PLUS monthly incentive plans 
  • Medical, Dental, Vision offered after 30-days of employment
  • 401(k) matching opportunities 
  • Paid Time Off accrual schedule to meet your needs 
  • Various shifts to choose from 
 

Job Responsibilities

  • Acts as the first point of contact for new and existing customers 
  • Asks open-ended, probing questions to determine customer requirements and expectations
  • Directly and accurately inputs information in to move software to estimate cost for customers 
  • Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services
  • Educates customer on terminology, policies and procedures, and any additional information needed to increase customer satisfaction 
  • Calmly and professionally handles displeased customers and provides timely feedback to franchise management regarding customer concerns
  • May prepare various reports for management as well as gather research and statistics
  • This is a full time position, full-time schedules include (all schedules include one weekend day shift):
    • ?8am - 5pm
    • 10am - 7pm
    • 12pm-9pm
    • 3pm - Midnight
  • All other duties as assigned 

 

Job Requirements

Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. As a Customer Service Representative, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities. 

 

  • High school diploma or general education degree (GED) is required.  Associates degree in related field preferred
  • A minimum of six months to one year of customer service and/or office experience is required;  Outside or inbound sales and/or TWO MEN AND A TRUCK® or moving industry experience is preferred  
  • Excellent customer service skills (friendly, courteous and helpful)
  • Effective listening and communication skills
  • Good grammar, voice and diction
  • Good organizational and time management skills
  • Ability to analyze and solve problems effectively
  • Accurate; consistent attention to detail
  • Strong team player who works productively with a wide range of people and personalities
  • Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
  • Basic computer and keyboarding skills
  • Able to perform basic business math
  • Able to present a professional image at all times to customers and vendors
  • Ability to attend three week training program
  • Accurately pass written and verbal skills assessment after training is completed
  • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK® Core Values
  • Able to communicate in English and Spanish fluently

Full-time

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