Training Specialist

  1. Santa Barbara,CA
  2. Sep 09, 2017
  3. Government : Military
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Yardi Systems in Santa Barbara, CA is searching for a full time Training Specialist to join their growing team!

Under immediate supervision, the Training Specialist I is responsible for conducting existing specific product and software application training to new and existing employees or clients. The Training Specialist I has specific product and software platform knowledge and executes training plans to instruct employees and/or users how to best navigate and utilize product features. The Training Specialist I delivers web-based course content, online webinars, face-to-face instructor-led courses, individual phone sessions, and coaching sessions. Minimal travel is required. 

ESSENTIAL RESPONSIBILITIES:
Conducts and/or co-facilitates product and software orientation and training programs for employees and/or clients.
Supports training participants assimilate knowledge, understand how to solve problems that may occur using the software programs, and/or provides guidance for using the programs in concert with communicating with clients.
Executes training sessions, webinars, workshops etc. in groups and individually.
Meets training schedules and defined project timelines for training and Go-Live implementations that require set-up and run-though training.
Responds to employee and/or client product and software functionality and set-up questions.
Researches and resolves software or product issues and when appropriate, escalates unresolved issues to appropriate individuals for resolution.
Facilitates instruction through: web-based course content, online webinars, face-to-face instructor-led courses, Go-Live implementations/set-ups, individual phone or face-to-face coaching sessions.
Instructs participants on technology, product and industry knowledge.
Communicates subject matter effectively by properly understanding the needs of the audience and also targeting the sessions to meet their education level and skill.
May create course content and ancillary training materials according to defined learning objectives.

EDUCATION/QUALIFICATIONS/EXPERIENCE :
Associate's Degree in a related area (Business, Finance, Math, Computer/Engineering Sciences, or product related field) or equivalent experience.
Relevant industry, field or software experience preferred. 

REQUIRED SKILLS/ABILITIES:
Ability to positively and effectively interact with others and the ability to teach and coach others.
People focused with the ability to build rapport.
Detail-oriented, resourceful and organized with an ability to manage shifting priorities.
Excellent written and verbal communication skills required.
Self-motivated with a positive and professional approach to management 

DESIRED SKILLS/ABILITIES:
Specific job-related experience.
Specific product and software experience.

Yardi Systems is a successful independent software company with a proven history of growth and market leadership in the multi-billion dollar global commercial real estate industry. We employ talented, motivated and innovative people that are focused on delivering superior solutions to our clients and are passionate about working with other highly skilled professionals in team environments.

If you are seeking an opportunity to join a winning team, work with the latest Microsoft technologies and develop your career, then Yardi Systems is the place for you. We have a pleasant and casual work environment, competitive salaries, and a comprehensive benefits package. Our corporate culture stresses integrity, respect, trust, responsibility, and fun.

EOE Race/Gender/Disability/Vets

Full-time

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