First Notice of Loss (FNOL) Representative I

  1. Erie,PA
  2. Sep 09, 2017
  3. Government : Military

Erie Insurance Group is a Fortune 500 company committed to Employee development, professional excellence and career success. We view a diverse workforce as a competitive advantage, and are committed to attracting and retaining the best people we can find. We offer challenging work in an exceptional work environment, attractive salary and a comprehensive Total Rewards benefit package.

Our Home Office is in Erie, Pa., and our 24 field offices employ more than 4,500 people. ERIE's territory includes 12 states and the District of Columbia.

Position Summary 
Interacts with Policyholders, Claimants, Agents and Employees during the initial FNOL process for Property and Casualty policies in all states which ERIE operates. Responds to inquiries, complaints and concerns regarding the claims handling process and procedures.  There are 11 open positions.  Training will be for 12 weeks - Monday-Friday Noon to 8:00 p.m.  This position will have hours with a start time between 11:00 a.m.-5:30 p.m. for an 8 hour shift.  Employees will be scheduled to work one weekend day as well as potential holidays


High school diploma or GED required. Any combination of call center, claims handling, office management or progressive clerical experience preferred. Demonstrated ability to type a minimum of 40 words per minute and 90 net data entry keystrokes per minute preferred. Completion of LOMASelect tests required. Passing score on LOMASelect tests preferred. Working knowledge of word processing software required. Experience in the insurance industry preferred. Completion or active pursuit of insurance education, such as the Program in General Insurance (INS 21, 22, 23) or INTRO courses, preferred. Valid driver's license preferred.


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