Customer Service Specialist II -- CLAIRTON Blvd. Pittsburgh - full-time

  1. Pittsburgh,PA
  2. Sep 11, 2017
  3. Insurance : General Insurance


Teamwork. Integrity. Dedication.

Together, we make a difference.

There's currently a full-time opportunity available for an ethical, career oriented individual at the CLAIRTON Blvd AAA office in Pleasant Hills. AAA branch office locations provide a variety of travel, automotive, license, and insurance services to both AAA members and non-members alike.

Daily responsibilities:

  • Using your US geography knowledge you'll provide guidance to "road-trip" travelers by creating AAA TripTik® Travel Planners and marked road maps, and provide destination information
  • Achieve monthly goals for various product and service transactions, such as AAA Member Rewards Visa Signature® Card applications, membership automatic-renewal enrollments, and customer referrals for insurance product quotes
  • Identify cross-selling opportunities and recommend complimentary products and services, such as discounted theme park tickets and special attraction tickets
  • Accept payments and provide accurate change and receipts
  • Issue passport photos
  • Balance & reconcile cash drawer
  • This position does not include DMV-license-notary duties

AAA East Central provides a comprehensive benefit package to help you enjoy a balanced life and meet the demands of living in today's society:

  • Medical, Dental and Vision Insurance
  • Life Insurance
  • Long & Short-term disability Insurance
  • Paid holidays, vacation, sick days
  • 401(k) Retirement Savings Plan with generous company match
  • Tuition Reimbursement
  • Employee Discounts
  • Free AAAPlus membership
Compensation: $10-11 per hour plus opportunities to earn more through incentive programs.

If you are career-minded and seeking a fast-paced job with a reputable organization, you have come to the right place! AAA East Central is the regional affiliate of the national AAA federation. Nationwide, the AAA family of organizations are united by a common mission and common values of excellent member service.


Attributes of the ideal candidate:

  • Previous face-to-face customer service and sales experiences;
  • Familiarity with U.S. geography, good sense of direction; and map reading skills with ability to communicate route directions;
  • Sales focused and eager to employ cross- & suggestive-selling techniques
  • Good pc/windows & internet skills and familiarity with office software, equipment and practices
  • Cashiering skills and ability to make correct change
  • Exceptional focus on accuracy and strong attention to detail
  • Excellent verbal and interpersonal communication skills
  • Ability to work quickly and efficiently and handle multiple tasks in a fast-paced environment
  • H.S. Diploma or GED
To ensure a safe and healthy workplace for all, the selected candidate will be required to successfully complete a pre-employment criminal background check and hair-sample drug screening.

AAA East Central is a "Top Workplace" in the Greater Pittsburgh Area

"Creating members for life by exceeding our members' expectations through valuable products and legendary service."

AAA is an Equal Opportunity Employer


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