Customer Care Assistant

  1. Henderson,NC
  2. Sep 11, 2017
  3. Customer Service : Customer Service Representative
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Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!


Job Description


As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include, but are not limited to the following:


Ability to navigate through multiple computer applications with speed and accuracy.


Ability to work with customers to resolve inquiries.


Provide troubleshooting assistance to customers


Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.


Maintain a high level of world class customer service/professionalism to a wide range of customers.


Recommend products that best suit the customer.


Ability to read and interpret documents.


Benefits, Benefits and More Benefits!


Full Time Employment


Medical, Dental, Vision, & 401k plans


Educational assistance


Paid Time Off


Fun working environment!


Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!


Qualifications


Successful candidate for this position will have:


Six months experience in providing customer service either via phone or in person


Ability to type (WPM vary based on Client Requirements)


Maintain a positive environment, working with co-workers and customers within a diverse culture.


Excellent telephone manner and listening skills.


The ability to relate to customers in a professional and courteous manner.


The ability to work in a team environment.


The ability to work under pressure.


The ability to sit for long periods of time.


Excellent attention to detail and multi-tasking ability.


Self-motivation to work under his/her own initiative.


Must pass drug test and state, federal and criminal background check


Must have High School diploma or general education degree (GED).


Must be at least 18 years of age or older

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