Call Center Technical Associate - Veteran's Welcome

  1. Atlanta,
  2. Nov 27, 2017
  3. Computers/IT : General Computers/IT
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Call Center Technical Support Representative


VXI is guided by our Values:Excellence, Integrity, Teamwork, Agility and Inventiveness.

VXI recruits excited, enthusiastic Customer Service Representativeswho are ready to be successful! We create a fun learning environment with plenty of career growth opportunities. Work in an environment where Customer Service Representatives can utilize their customer service skills and experience to help customers each and every day. Your talents and contributions will be rewarded. Come for the job, stay for the career!

JoinTeam VXI!

Overview
As aCustomer Service Representative, you will receive inbound calls regarding customer concerns relating to phone, internet and/or TV cable services. Customer Service Representatives must be a great listener, be empathetic, and help resolve their issue.Customer Service Representatives will beassisting customers in crisis while offering outstanding world class customer service!


Youll Receive

Competitive salary

Paid Training

Health Insurance (Medical, Dental, Vision)

Fun Work Environment

Abundant Advancement Opportunities

Bi-weekly Production Incentives


Knowledge, Skills and Abilities Youll Need to Succeed

Professional comportment and demeanor

Outstanding verbal communication skills

Knowledge of computers and MS Windows

Ability to navigate multiple screens/programs

Ensures customer retention by reasonable negotiations. Provides solutions that are beneficial to the company and attractive to the customer.

Suggests products to the customer. Utilizes sales skills to probe for information and close the sale to maintain sales goal


  • Ability to multi-task

    Ability to type 25 wpm

    Ability to follow direction and accept coaching

    Self-motivated and upbeat

    Desire to work in a team environment achieving personal and team goals

    Ability to work flexible hours, including weekends and evenings as required.



    Other Things We Look For

    Strong work ethic

    Desire to be of service

    Solid work history

    Motivated by quality/integrity

    Desire to excel

    Must be able to pass a background check and drug screen


    Must Haves

    High School Diploma/GED (Must provide transcript)

    One-year strong customer service representative experience (within a call centerenvironment preferred)


    How to Apply:

    When: Monday-Friday 9:00am to 12:00pm

    Where: 1688 Phoenix Parkway College Park, GA 30349


    After training you must have open availability. The call center is open Monday-Sunday 6am-midnight each day.

    This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time.


    #KRT




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